Frequently Asked Questions (FAQ)
SHIPPING & DELIVERY
Q: Will anyone know what is inside my package? A: Absolutely not. All orders are shipped in plain, unmarked packaging with no reference to Elysian Privè or the contents inside. Your privacy is completely protected.*
Q: What will appear on my billing statement? A: Your billing statement will show a discreet business name — never Elysian Privè or any adult-related reference.*
Q: How long will my order take to arrive? A: Delivery times vary by location. Australia takes 7-15 business days, USA 10-20 days, UK 10-18 days, and Europe 12-20 days. Please see our full Shipping Policy for details.*
Q: Do you ship worldwide? A: Yes! We ship to most countries worldwide. A small number of countries are restricted due to import regulations. If your country is restricted you will be notified at checkout.*
Q: Will I receive a tracking number? A: Yes. Once your order is dispatched you will receive an email with your tracking number so you can monitor your delivery.*
PRODUCTS & ORDERS
Q: Are your products body safe? A: Yes. All products in the Elysian Privè collection are made from body-safe, non-toxic materials and are carefully sourced from trusted manufacturers.*
Q: Can I cancel or change my order? A: Orders can be cancelled or changed within 12 hours of being placed. After this time your order will have been processed and we may not be able to make changes. Please contact us immediately at support@elysianprive.com.*
Q: What if my product arrives damaged? A: If your product arrives damaged please contact us within 7 days with photos of the damage and your order number. We will arrange a replacement or refund promptly.*
Q: Do you offer gift wrapping? A: All Elysian Privè orders are beautifully packaged in our signature luxury boxes — making every order feel like a gift. Discreet outer packaging ensures complete privacy during delivery.*
LIFE-SIZE DOLLS
Q: How are life-size dolls packaged? A: Life-size dolls are shipped in large plain brown boxes with no external branding. The box is approximately 150-165cm tall and weighs 35-40kg. A signature is required upon delivery.*
Q: Are there customs fees for life-size dolls? A: Import duties may apply depending on your country. These fees are the responsibility of the customer. We recommend checking your local customs regulations before ordering.*
Q: How long do life-size dolls take to arrive? A: Due to their size, doll orders may take slightly longer than standard products — typically 15-25 business days depending on your location.*
PRIVACY & SECURITY
Q: Is my personal information safe? A: Absolutely. We take your privacy extremely seriously. Your personal data is never sold or shared with third parties. All transactions are processed through secure, encrypted payment gateways.*
Q: Will Elysian Privè appear on my bank statement? A: No. Your bank statement will show a discreet business name only — never Elysian Privè or any adult-related reference.*
Q: I have more questions — how do I contact you? A: We are happy to help! Email us at diamonddistrictmodels@gmail.com and we will respond within 24-48 hours with complete discretion.